{"id":6343,"date":"2024-05-30T09:21:16","date_gmt":"2024-05-30T09:21:16","guid":{"rendered":"https:\/\/support.wellborne.fr\/documents\/non-knowledgebase\/uncategorized\/wb-charge-application\/"},"modified":"2024-10-23T09:02:23","modified_gmt":"2024-10-23T09:02:23","password":"","slug":"wb-charge-application","status":"publish","type":"docs","link":"https:\/\/support.wellborne.fr\/en\/documents\/public\/application-mobiles\/wb-charge-application\/","title":{"rendered":"WB Charge application"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"6343\" class=\"elementor elementor-6343\" data-elementor-post-type=\"docs\">\n\t\t\t\t<div class=\"elementor-element elementor-element-09973fb e-flex e-con-boxed e-con e-parent\" data-id=\"09973fb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e07b5f elementor-widget elementor-widget-image\" data-id=\"6e07b5f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"209\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/06\/wb-charge-1024x267-1.webp\" class=\"attachment-large size-large wp-image-5635\" alt=\"\" srcset=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/06\/wb-charge-1024x267-1.webp 1024w, https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/06\/wb-charge-1024x267-1-300x78.webp 300w, https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/06\/wb-charge-1024x267-1-768x200.webp 768w, https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/06\/wb-charge-1024x267-1-360x94.webp 360w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-21e3b4a e-flex e-con-boxed e-con e-parent\" data-id=\"21e3b4a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dac39f elementor-widget elementor-widget-text-editor\" data-id=\"6dac39f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Important<\/strong>: The Wellborne Charge mobile app will be discontinued from <strong>January 1, 2025<\/strong>. It will be replaced by Wellborne Plus, an enhanced version offering new features and a better user experience. We invite you to download <strong>Wellborne Plus<\/strong> to continue enjoying our services.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b33647e elementor-widget elementor-widget-heading\" data-id=\"b33647e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Home page functions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47d0824 elementor-widget elementor-widget-image\" data-id=\"47d0824\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/Mockup-pixel-7-accueil-wb-charge-web-1.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQwNywidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvTW9ja3VwLXBpeGVsLTctYWNjdWVpbC13Yi1jaGFyZ2Utd2ViLTEud2VicCJ9\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"488\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/Mockup-pixel-7-accueil-wb-charge-web-1-1024x624.png\" class=\"attachment-large size-large wp-image-5407\" alt=\"\" srcset=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/Mockup-pixel-7-accueil-wb-charge-web-1-1024x624.png 1024w, https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/Mockup-pixel-7-accueil-wb-charge-web-1-300x183.png 300w, https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/Mockup-pixel-7-accueil-wb-charge-web-1-768x468.png 768w, https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/Mockup-pixel-7-accueil-wb-charge-web-1-360x219.png 360w, https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/Mockup-pixel-7-accueil-wb-charge-web-1.png 1478w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a86402c elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"a86402c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ed91ad e-flex e-con-boxed e-con e-parent\" data-id=\"7ed91ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3889f8f elementor-widget elementor-widget-heading\" data-id=\"3889f8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">User functions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6415379 elementor-widget elementor-widget-heading\" data-id=\"6415379\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Creating a new user<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad48362 elementor-widget elementor-widget-text-editor\" data-id=\"ad48362\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li>Download the Wellborne &#8220;<strong>WB Charge<\/strong>&#8221; app on your phone (IOS\/Android).<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-93f3fd8 elementor-widget elementor-widget-image\" data-id=\"93f3fd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-ios-store-\u2013-1-1.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQwOCwidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLWlvcy1zdG9yZS1cdTIwMTMtMS0xLndlYnAifQ%3D%3D\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"623\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-ios-store-\u2013-1-1.webp\" class=\"attachment-large size-large wp-image-5408\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2c4cbbe elementor-widget elementor-widget-text-editor\" data-id=\"2c4cbbe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"2\">\n<li>Open the WB Charge application, then click on &#8220;<strong>Register<\/strong>&#8221; in the top right-hand corner of the screen.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d185c0f elementor-widget elementor-widget-image\" data-id=\"d185c0f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-login-inscription.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQwOSwidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLWxvZ2luLWluc2NyaXB0aW9uLndlYnAifQ%3D%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"623\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-login-inscription.webp\" class=\"attachment-large size-large wp-image-5409\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1efec8 elementor-widget elementor-widget-text-editor\" data-id=\"f1efec8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"3\">\n<li>Fill in the registration form.\n(The terminal serial number can be found on the label on one side of your terminal).   <em>Your password must contain at least 8 characters, one lowercase, one uppercase, one number and one special character.\nMake a note of your password, as it will come in handy if you need to log out. <\/em><\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-34ed882 elementor-widget elementor-widget-image\" data-id=\"34ed882\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-remplir-les-informations.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQxMCwidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLXJlbXBsaXItbGVzLWluZm9ybWF0aW9ucy53ZWJwIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"690\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-remplir-les-informations.webp\" class=\"attachment-large size-large wp-image-5410\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-644bcd5 elementor-widget elementor-widget-text-editor\" data-id=\"644bcd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"4\">\n<li>Check the &#8220;<strong>User agreement<\/strong>&#8221; box, then select &#8220;<strong>Register<\/strong>&#8221; at the bottom of the form.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d90b714 elementor-widget elementor-widget-image\" data-id=\"d90b714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-accord-inscrire.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQxMSwidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLWFjY29yZC1pbnNjcmlyZS53ZWJwIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"623\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-accord-inscrire.webp\" class=\"attachment-large size-large wp-image-5411\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c1f99a elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"7c1f99a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-774abc7 elementor-widget elementor-widget-heading\" data-id=\"774abc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">User management<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4595e82 elementor-widget elementor-widget-text-editor\" data-id=\"4595e82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>NB<\/strong>: Make sure the new user has downloaded the &#8220;WB Charge&#8221; application to his or her phone and created an account (see &#8220;Creating a user account&#8221;).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4b6f83d elementor-widget elementor-widget-text-editor\" data-id=\"4b6f83d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"1\">\n<li>On your phone, press the &#8220;<strong>Settings<\/strong>&#8221; button at the bottom left of the screen.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec04f72 elementor-widget elementor-widget-image\" data-id=\"ec04f72\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-accueil.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQxMiwidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLWFjY3VlaWwud2VicCJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"623\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-accueil.webp\" class=\"attachment-large size-large wp-image-5412\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0f96c6 elementor-widget elementor-widget-text-editor\" data-id=\"a0f96c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"2\">\n<li>Press &#8220;<strong>Authorization<\/strong>&#8220;.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cda8310 elementor-widget elementor-widget-image\" data-id=\"cda8310\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-reglage.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQxMywidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLXJlZ2xhZ2Uud2VicCJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"623\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-reglage.webp\" class=\"attachment-large size-large wp-image-5413\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fd51c9 elementor-widget elementor-widget-text-editor\" data-id=\"2fd51c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"3\">\n<li>Press the &#8220;<strong>add a user<\/strong>&#8221; icon at the top right of the application.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f98e75 elementor-widget elementor-widget-image\" data-id=\"9f98e75\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-autorisation.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQxNiwidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLWF1dG9yaXNhdGlvbi53ZWJwIn0%3D\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"623\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-autorisation.webp\" class=\"attachment-large size-large wp-image-5416\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3c0341 elementor-widget elementor-widget-text-editor\" data-id=\"d3c0341\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol start=\"4\">\n<li>Enter the new user&#8217;s name, and press &#8220;<strong>Done<\/strong>&#8220;.<\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a29ea97 elementor-widget elementor-widget-image\" data-id=\"a29ea97\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-ajouter-un-utilisateur-autorise.png\" data-elementor-open-lightbox=\"yes\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJpZCI6NTQxNywidXJsIjoiaHR0cHM6XC9cL3N1cHBvcnQud2VsbGJvcm5lLmZyXC93cC1jb250ZW50XC91cGxvYWRzXC8yMDI0XC8wNVwvd2ItY2hhcmdlLWFqb3V0ZXItdW4tdXRpbGlzYXRldXItYXV0b3Jpc2Uud2VicCJ9\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"623\" src=\"https:\/\/support.wellborne.fr\/wp-content\/uploads\/2024\/05\/wb-charge-ajouter-un-utilisateur-autorise.webp\" class=\"attachment-large size-large wp-image-5417\" alt=\"\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f458a4 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4f458a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-179fb03 e-flex e-con-boxed e-con e-parent\" data-id=\"179fb03\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e6f984f elementor-widget elementor-widget-heading\" data-id=\"e6f984f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Solving application connection problems<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0f66a28 elementor-widget elementor-widget-text-editor\" data-id=\"0f66a28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Make sure you&#8217;ve downloaded the right application<\/li>\n\n<li>Make sure the charger is powered<\/li>\n\n<li>Make sure the stop button is not depressed (turn to release)<\/li>\n\n<li>Make sure the differential circuit breaker is in the &#8220;<strong>ON&#8221;<\/strong>position<\/li>\n\n<li>Make sure you have connected to Wi-Fi ID chargers within 120 seconds<\/li>\n\n<li>Make sure the property has a stable 2.4GHz Wi-Fi signal.\nVia wired LAN connection, check wiring and IP configurations <\/li>\n\n<li>Make sure you have entered the correct password and SSID.<\/li>\n\n<li>Check that you have not changed the URL in the charger configuration menu when in hotspot connection mode &#8211; The correct URL is : <a href=\"ws:\/\/charge.wellborne.co.uk:80\/ocpp\/ws\"><strong>ws:\/\/charge.wellborne.co.uk:80\/ocpp\/ws<\/strong><\/a><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Important: The Wellborne Charge mobile app will be discontinued from January 1, 2025. It will be replaced by Wellborne Plus, an enhanced version offering new features and a better user experience. We invite you to download Wellborne Plus to continue enjoying our services. Home page functions User functions Creating a new user Download the Wellborne [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[5],"doc_tag":[],"knowledge_base":[65],"class_list":["post-6343","docs","type-docs","status-publish","hentry","doc_category-application-mobiles","knowledge_base-public"],"year_month":"2026-04","word_count":322,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"antoine-ad25af","author_nicename":"antoine-ad25af","author_url":"https:\/\/support.wellborne.fr\/en\/author\/antoine-ad25af\/"},"doc_category_info":[{"term_name":"Applications mobiles","term_url":"https:\/\/support.wellborne.fr\/documentation\/public\/application-mobiles\/"}],"doc_tag_info":[],"knowledge_base_info":[{"term_name":"Public","term_url":"https:\/\/support.wellborne.fr\/en\/documentation\/public\/","term_slug":"public"}],"knowledge_base_slug":["public"],"_links":{"self":[{"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/docs\/6343","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/comments?post=6343"}],"version-history":[{"count":15,"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/docs\/6343\/revisions"}],"predecessor-version":[{"id":7072,"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/docs\/6343\/revisions\/7072"}],"wp:attachment":[{"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/media?parent=6343"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/doc_category?post=6343"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/doc_tag?post=6343"},{"taxonomy":"knowledge_base","embeddable":true,"href":"https:\/\/support.wellborne.fr\/en\/wp-json\/wp\/v2\/knowledge_base?post=6343"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}