Frequently asked questions

Frequently asked questions

Questions Techniques

  • What types of terminals do you offer?

    We offer 5 charging powers: 3.7 kW, 7.3kW, 11kW, 22kW and 40kW. 

    How do I choose the right wattage for my charging station? 

    This will depend above all on your use: 

    • if your annual mileage is low or your electric vehicle is often parked, a limited power rating (3.7 kW or 7.3kW) is sufficient.
    • if your annual mileage is higher, or if you need to recharge your vehicle quickly, opt for a higher power rating (11kW or more). 
  • How much does it cost to recharge an electric car?

    It is difficult to give an exact, universal figure, as it varies from model to model. 

    However, a full tank of energy is very economical compared with a conventional tank. 

    Based on an average cost of €0.15 per kWh, a Renault Zoé, for example (with 41kWh battery), will be fully recharged for €6.15. (400 km range).  

    An undeniable saving compared to a conventional combustion engine vehicle! 

  • How long does it take to recharge my vehicle?

    Typically, a full recharge (from 0% to 100%) takes around 3 to 4 hours.
    Of course, this time depends on your vehicle and its technology, but a typical daily recharge should not exceed 2 hours. 

    To simulate your vehicle's charging time, visit
    www.automobile-propre.com/simulateur-temps-de-recharge-voiture-electrique/ 

    Please note: the battery charges to around 80% of its capacity in the first half of the charging time. So there's no need to recharge the battery to the maximum every time! For the last 20%, a different, slower method is used to preserve battery quality.  

  • How is wired Ethernet (RJ45) communication established between terminals?

    The RJ45 connection to the terminals enables on-line access, parameter setting and remote monitoring/supervision via our servers. 

    All you need to do is set the IP addresses of the terminals to assign them to the local network, and then manage their various parameters via the Internet. 

    The various parameter-setting steps are detailed in our General Technical Brochure. 

  • What are the hours of the technical hotline?

    Our French technical hotline is available to answer your questions during office hours (8am-6pm). However, it can be reached outside these hours only in case of emergency.  

  • How do GSM terminals work? SIM card? subscription?

    If your terminals were not ordered with the 4G option, you'll need to add optional 4G modules. 

    As soon as the terminals are ready for 4G connection, we'll be able to order SIM cards for €20/card. These cards (Plug and Play) are valid for 10 years, with a pre-credit of 500mb of data + 250 sms.  

    As the data flow is low, these cards are the most appropriate solution for IRVEs. These cards can always be topped up in the future, if required, with a credit extension (an extra €20).  

  • Do I need a toroid for energy management on yellow tariffs? How do I go about it?

    The use of a toroid depends on the bollard model and its distance from the TGBT, not on the EDF subscription. 

  • What intelligent dynamic energy management solutions are available as options?

    There are several possible scenarios: 

    Dynamic (or intelligent) energy control for individual bollard installations (1 bollard per electrical installation) is carried out via our meter-type accessories, with or without toroid, depending on the distance between the TGBT and the bollard. The maximum power
    drawn by the bollard is automatically managed/adjusted according to the consumption of the rest of the installation and the Energy available on the grid (EDF subscription).

    When several bollards are installed on the same
    electrical network, energy management is carried out electronically via our servers, where we create a group of bollards, which are automatically power-balanced, based on an amperage threshold defined by the electrician/installer.

    Example: a concession takes out an EDF 'JAUNE' 240kVa subscription; the concession decides to assign a maximum power of 100kW for all 10 bollards (three-phase). The threshold to be defined in order not to exceed the IRVE's allocated power of 100,000 W is approximately 250 A (100,000 W/400 V= 250 A). When the total power drawn by the 10 terminals reaches 250 A, the 10 terminals will be individually limited to 25 A each (250 A / 10 = 25 A Max. / terminal). A
    load priority option on one or more terminals is possible in this configuration.  

    More information in our General Technical Brochure. 

  • Is another earth leakage circuit breaker required, or is it integrated into the terminal?

    Type A differential switches, equivalent to type B (30mA - AC / 6mA - DC) are included in our terminals. 

    The only protection to be added is to protect the cable upstream of the terminal, i.e. the divisional circuit-breakers (NC) appropriate for the power drawn by each terminal (e.g. 7kW-32A terminal requires a circuit-breaker rated at 120% of its rated power drawn, i.e. a 40A circuit-breaker upstream for the 7kW-32A terminal). 

    If several terminals are installed on the same main power supply line in the main LV board, several solutions are possible. 

    IRVE installers/electricians should be aware of the appropriate protection solutions, explained in detail in this document: Charging points - mode 3 for electric vehicles: choosing the differential switch  

  • Which power cable do you recommend for the WB-22S-P/GRL station?

    We recommend a cable cross-section of 5G10 (copper) for three-phase 22kW-S-P/S terminals. 

    You'll find our recommended cable cross-section grid for all our products in our General Technical Brochure. 

  • How do I configure/online the terminal?

    Bollard configuration/online operation is carried out quickly and easily using the free mobile application or an installer's PC, as long as the bollards are connected to the customer's 4G, wired (RJ45) or WIFI network. 

    If they are connected via RJ45, a PC will be required. For initial installations, a technician will visit the site to train the person in charge of installation and commissioning
    .  

    You will find details of the steps involved in putting the terminals online, configuring them and supervising them in the user manuals available via this link: https: //support.wellborne.fr/docs/manuels

  • What information does the customer have access to? (Consumption monitoring, charges, etc.)

    Customers will have access to their charging stations via our free WB-Charge mobile application, and will be able to directly control/parameterize/supervise them and program their charges. They will of course have a history of the charges carried out for each bollard, with the Energy consumed, the duration of the charge and the cost based on one or more kWh rates (peak/off-peak rate) defined by the customer according to their EDF subscription.

    Exporting the load report in Excel format is currently a manual process that we carry out via the functions of our Supervision PRO platform. 

    This function should be added to our free application very soon. 

  • How are RFID cards configured?

    You can do this via a card reader/configurator, which we offer in our store, among our list of accessories. 

    Our RFID software enables cards to be read and encoded. You can assign a unique number to each user/card (e.g. user 000000001) and assign this user to a unique RFID PIN, corresponding to all the terminals in the park (e.g. :

    RFID PIN: 342001 = PARC terminals). 

    RFID cards will therefore be encoded with the following information: 

    • Unique user number per card = 0000000001
    • RFID PIN unique to park or group of terminals = 342001
    • Available credit balance = 123655561 credits 

    Our R&D team is currently developing a software feature to differentiate and identify precisely which user would have launched the charge. 

    It is not yet possible to export load reports by user, but rather by terminal. 

Questions Pratiques

  • How do I install my terminal?

    Once you've purchased your charging station, we can help you with its installation, thanks to our national network of electricians qualified by QUALIFELEC or AFNOR.
    These qualifications enable us to help you put together and follow up your application for government aid, which you can take advantage of for each charging point installation. 

    You don't need to do a thing! Your electric vehicle charging station already has secure access, thanks to an identification badge (RFID).  

    Only you can activate it! 

  • How can I protect access to my electric car charging station?

    You don't need to do a thing! Your electric vehicle charging station already has secure access, thanks to an identification badge (RFID).  

    Only you can activate it! 

  • Are Wellborne EV chargers compatible with my vehicle?

    The current IRVE decree mandates the standardization of charging plugs and sockets, enabling uniformity in offerings and improving the quality of service for users. 

    In Europe, all electric vehicles and EV chargers that are produced and installed are Type 2 (unlike in Japan and the USA, which use Type 1). Our chargers are classified as Type 2 standard and comply with the NF EN 62196-2 standard.  

    All our DC chargers are also equipped with Combo CCS / NF EN 62196-3 plugs. Therefore, all electric and plug-in hybrid vehicles on the market are compatible with our chargers. You just need to have the appropriate charging cable.  

  • How to contact us

    Not sure which bollard model you need? Do you have a question for us?  

    Contact our team of specialists on 09 73 79 63 33 (Monday - Friday, 9:00 to 18:00) or by email: [email protected] 

  • Are Wellborne charging stations guaranteed?

    Yes ! 

    Wellborne products are designed with optimum quality in mind. Our charging stations come with a 3-year warranty on the entire range.