If you encounter any problems when using or commissioning the charging stations, please consult the table below. If the problem persists or is not solved with the table below, contact your Wellborne representative.
Single-phase terminals – AC #
| Number of LED flashes | Anomaly | Confirmation of diagnosis |
|---|---|---|
| 1 | Overvoltage on phase L1 | 1. Check voltage between L1 and N 2. When the voltage between L1 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no overvoltage. |
| 2 | Live on phase L1 | 1. Check voltage between L1 and N 2. If the voltage between L1 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no undervoltage. |
| 3 | Red emergency stop button depressed or broken | 1. Identify the emergency stop button 2. Turn it clockwise or press it to release it. |
| 4 | Overcurrent | 1. Measure the phase current with a current clamp 2. Check that the voltage between L1 and N does not exceed the rated value. |
| 5 | Overheating | 1. If the temperature exceeds the set value, charging stops 2. Open the terminal, measure the internal temperature and identify overheating components 3. The terminal operates normally when the internal temperature is below 85°C 4. Overheating is confirmed when internal temperature exceeds 90°. |
| 6 | Residual Current Device (RCD) leakage | 1. Equip yourself with a DCR leak detection device 2. The factory setting of the Type B DCR level 3 device is to signal an anomaly above 6mA 3. The fault can be resolved by increasing the level of the device 4. Replace DCR |
| 7 | RS485 communication fault | 1. You can access the meter’s address and baud rate by pressing the associated button 2. Check the type of electricity meter on the wellborne server. Check that the address and model correspond to the installed electricity meter 3. The meter’s communication ports A and B must be correctly connected to ports A and B on your terminal’s motherboard 4. Ports A and B on your terminal’s motherboard must be correctly connected to ports A and B on the meter 5. The baud rate must be 9600 and the protocol is MODBUS. |
Single-phase double terminals – AC #
| Code on LED display | Anomaly | Confirmation of diagnosis |
|---|---|---|
| 100 | Red emergency stop button depressed or broken | 1. Identify the emergency stop button 2. Turn it clockwise or press it to release it. |
| 105 | Overvoltage on phase L1 | 1. Check voltage between L1 and N 2. When the voltage between L1 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no overvoltage. |
| 106 | Live on phase L1 | 1. Check voltage between L1 and N 2. If the voltage between L1 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no undervoltage. |
| 108 | Overcurrent | 1. Measure the phase current with a current clamp 2. Check that the voltage between L1 and N does not exceed the rated value. |
| 109 | Overheating | 1. If the temperature exceeds the set value, charging stops 2. Open the terminal, measure the internal temperature and identify overheating components 3. The terminal operates normally when the internal temperature is below 85°C 4. Overheating is confirmed when internal temperature exceeds 90°. |
| 110 | Residual Current Device (RCD) leakage | 1. Equip yourself with a DCR leak detection device 2. The factory setting of the Type B DCR level 3 device is to signal an anomaly above 6mA 3. The fault can be resolved by increasing the level of the device 4. Replace DCR |
| 111 | RS485 communication fault | 1. You can access the meter’s address and baud rate by pressing the associated button 2. Check the type of electricity meter on the wellborne server. Check that the address and model correspond to the installed electricity meter 3. The meter’s communication ports A and B must be correctly connected to ports A and B on your terminal’s motherboard 4. Ports A and B on your terminal’s motherboard must be correctly connected to ports A and B on the meter 5. The baud rate must be 9600 and the protocol is MODBUS. |
| 113 | Type A socket fault | 1. Check that the connection to the Type A socket is secure 2. Check that the connection between the motherboard and the circuit-breaker is correct 3. Using a multimeter, check that the current is flowing 4. Replace circuit-breaker |
| 114 | Relay fault | 1. Check that signal cables are secure 2. Check that connectors are secure 3. Replace contactor if it no longer holds signal cables and connectors firmly in contact. |
| 115 | Ground fault | 1. Check that the earth line is secure, retighten if necessary 2. There must be no voltage between Earth and N 3. If there is voltage, the null line will be charged 4. Monitor input line until voltage is normal |
| 116 | Ground and neutral fault | 1. Check that the Neutral line is secure, tighten if necessary 2. There should be no voltage between Earth and N 3. If there is voltage, the Null line will be charged 4. Monitor input line until voltage is normal |
| 1000 | Other anomaly |
Three-phase single terminals – AC #
| Code on LCD display | Anomaly | Confirmation of diagnosis |
|---|---|---|
| 100 | Red emergency stop button depressed or broken | 1. Identify the emergency stop button 2. Turn it clockwise or press it to release it. |
| 101 | Overvoltage on phase L3 | 1. Check voltage between L3 and N 2. If voltage between L3 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L3 and N is around 230V, there is no overvoltage. |
| 102 | Live on phase L3 | 1. Check voltage between L3 and N 2. If the voltage between L3 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L3 and N is around 230V, there is no undervoltage. |
| 103 | Overvoltage on phase L2 | 1. Check voltage between L2 and N 2. If the voltage between L2 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L2 and N is around 230V, there is no overvoltage. |
| 104 | Live voltage on phase L2 | 1. Check voltage between L2 and N 2. If the voltage between L2 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L2 and N is around 230V, there is no undervoltage. |
| 105 | Overvoltage on phase L1 | 1. Check voltage between L1 and N 2. When the voltage between L1 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no overvoltage. |
| 106 | Live on phase L1 | 1. Check voltage between L1 and N 2. If the voltage between L1 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no undervoltage. |
| 107 | Live on all 3 phases | 1. Check the voltage between L1 and N, L2 and N, and L3 and N 2. If the voltage between L1 and N, L2 and N, and L3 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L1 and N , L2 and N, and L3 and N is around 230V, there is no undervoltage. |
| 108 | Overcurrent | 1. Measure the phase current with a current clamp 2. Check that the voltage between L1 and N does not exceed the rated value. |
| 109 | Overheating | 1. If the temperature exceeds the set value, charging stops 2. Open the terminal, measure the internal temperature and identify overheating components 3. The terminal operates normally when the internal temperature is below 85°C 4. Overheating is confirmed when internal temperature exceeds 90°. |
| 110 | Residual Current Device (RCD) leakage | 1. Equip yourself with a DCR leak detection device 2. The factory setting of the Type B DCR level 3 device is to signal an anomaly above 6mA 3. The fault can be resolved by increasing the level of the device 4. Replace DCR |
| 111 | RS485 communication fault | 1. You can access the meter’s address and baud rate by pressing the associated button 2. Check the type of electricity meter on the wellborne server. Check that the address and model correspond to the installed electricity meter 3. The meter’s communication ports A and B must be correctly connected to ports A and B on your terminal’s motherboard 4. Ports A and B on your terminal’s motherboard must be correctly connected to ports A and B on the meter 5. The baud rate must be 9600 and the protocol is MODBUS. |
| 1000 | Other anomaly |
Double three-phase terminals – AC #
| Code on LCD display | Anomaly | Confirmation of diagnosis |
|---|---|---|
| 100 | Red emergency stop button depressed or broken | 1. Identify the emergency stop button 2. Turn it clockwise or press it to release it. |
| 101 | Overvoltage on phase L3 | 1. Check voltage between L3 and N 2. If voltage between L3 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L3 and N is around 230V, there is no overvoltage. |
| 102 | Live on phase L3 | 1. Check voltage between L3 and N 2. If the voltage between L3 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L3 and N is around 230V, there is no undervoltage. |
| 103 | Overvoltage on phase L2 | 1. Check voltage between L2 and N 2. If the voltage between L2 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L2 and N is around 230V, there is no overvoltage. |
| 104 | Live voltage on phase L2 | 1. Check voltage between L2 and N 2. If the voltage between L2 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L2 and N is around 230V, there is no undervoltage. |
| 105 | Overvoltage on phase L1 | 1. Check voltage between L1 and N 2. When the voltage between L1 and N exceeds 264V, overvoltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no overvoltage. |
| 106 | Live on phase L1 | 1. Check voltage between L1 and N 2. If the voltage between L1 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L1 and N is around 230V, there is no undervoltage. |
| 107 | Live on all 3 phases | 1. Check the voltage between L1 and N, L2 and N, and L3 and N 2. If the voltage between L1 and N, L2 and N, and L3 and N is less than 190V, under-voltage is confirmed 3. If the voltage between L1 and N , L2 and N, and L3 and N is around 230V, there is no undervoltage. |
| 108 | Overcurrent | 1. Measure the phase current with a current clamp 2. Check that the voltage between L1 and N does not exceed the rated value. |
| 109 | Overheating | 1. If the temperature exceeds the set value, charging stops 2. Open the terminal, measure the internal temperature and identify overheating components 3. The terminal operates normally when the internal temperature is below 85°C 4. Overheating is confirmed when internal temperature exceeds 90°. |
| 110 | Residual Current Device (RCD) leakage | 1. Equip yourself with a DCR leak detection device 2. The factory setting of the Type B DCR level 3 device is to signal an anomaly above 6mA 3. The fault can be resolved by increasing the level of the device 4. Replace DCR |
| 111 | RS485 communication fault | 1. You can access the meter’s address and baud rate by pressing the associated button 2. Check the type of electricity meter on the wellborne server. Check that the address and model correspond to the installed electricity meter 3. The meter’s communication ports A and B must be correctly connected to ports A and B on your terminal’s motherboard 4. Ports A and B on your terminal’s motherboard must be correctly connected to ports A and B on the meter 5. The baud rate must be 9600 and the protocol is MODBUS. |
| 113 | Type A socket fault | 1. Check that the connection to the Type A socket is secure 2. Check that the connection between the motherboard and the circuit-breaker is correct 3. Using a multimeter, check that the current is flowing 4. Replace circuit-breaker |
| 114 | Relay fault | 1. Check that signal cables are secure 2. Check that connectors are secure 3. Replace contactor if it no longer holds signal cables and connectors firmly in contact. |
| 115 | Ground fault | 1. Check that the earth line is secure, retighten if necessary 2. There must be no voltage between Earth and N 3. If there is voltage, the null line will be charged 4. Monitor input line until voltage is normal |
| 116 | Ground and neutral fault | 1. Check that the Neutral line is secure, tighten if necessary 2. There should be no voltage between Earth and N 3. If there is voltage, the Null line will be charged 4. Monitor input line until voltage is normal |
| 1000 | Other anomaly |
